Standard cancellation policy applies to all reservations of 27 or fewer consecutive nights: To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% for all nights If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights If they cancel after that, you’ll be paid 100% for all nights
long-term cancellation policy applies to monthly stays, which are reservations of 28 or more consecutive nights: To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in If a guest cancels after that, you’ll be paid 100% for the nights already spent, plus the next 30 nights from the reservation If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights
